Property professional in Plymouth are playing a proactive role in the consultation period on the proposed code of practice for the housing industry.

PAPPA Chairman Darren Lawson said all members are keen to finally see proper regulation, designed to put an end to the issue of rogue agents and poor practice.

“All our members are fiercely committed to customer service levels that are completely transparent,” said Darren, who is also Managing Director of Lawson Estate Agents in Plymouth.

“The fact that all PAPPA members must be recognised by their respective industry organisation to join our group tells you everything you need to know about our stance on this industry reform – and its importance.

“We will certainly be sharing our views and opinions, both as an organisation and individually, as part of this consultation process.”

Estate agents across the UK, as well as other property groups and consumers, are being asked for feedback on the proposed industry reform.

The consultation period is due to end in early September and its findings will be used to inform and influence future regulations.

It follows recommendations from Lord Best in the Regulation of Property Agents (RoPA) report, which was published last year.

It is a two part code that has been proposed – one covering the protective measures needed for consumers, secondly, to cover the management of property businesses and their staff.

It addresses important issues such as compulsory and appropriate qualifications, as well as transparency of communication issues and the reporting of property safety issues.

The code will also cover other important issues, such as diversity, fair treatment of customers and proper training and development opportunities for staff.

“While this consultation process is ongoing, it is worth bearing in mind that many PAPPA members have taken it upon themselves to gain professional qualifications and certain accreditations on a voluntary basis,” added Darren.

“That’s because, as an organisation of property professionals, that’s absolutely the right thing to do in order to gain the confidence and trust of our customers.”